Questions? Email us: sales@haneng.com   Support We offer first-rate support at no additional cost on all our products. And to ensure that you get the best possible support, you get to talk directly to the development staff if you have any problems. If you need support please use the guide below so that we can solve your problem as quikly as possible: HanengCharts 3.1 Support Guide 1. Your first stop should be the documentation. It contains all the information you need about the different parameters and how to use it. Also check out our ChartWizard for the easiest way to design your HanengCharts chart. 2. We try to release fixes as soon as bugs are discovered, therfor updating your HanengCharts3.jar file to the latest version is recommended. See our versions page to get the latest release. Updating your Java Virtual Machine (JVM) is also recommended. Download Sun's latest JVM for free here. (If you have problems with the Sun JVM try this Microsoft JVM) 3. Do you only get a grey box? Or do you have problems with generating charts using ASP, JSP, PHP, CGI or ColdFusion? See our Troubleshooting Guide. 4. See if it is listed in one of the drop down lists below: How do I       - - - Select - - -       use my purchased license key? use HanengCharts with ASP.Net? use HanengCharts with HTML? use HanengCharts with ASP? use HanengCharts with JSP? use HanengCharts with ColdFusion? use HanengCharts with PHP3/PHP4? use HanengCharts with CGI?       - - - Select - - -       Can I have more than one chart on a page?Can I have only one HanengCharts3.jar file?How do I add more than 26 Data Sets?I have Printing problems in IE on Windows 2000, what can I do? 5. Still no luck? Try searching the Support forum and Developers Zone forum: 6. If you have tried all of the above steps with no results please email support at support@haneng.com